Why banks want to develop self-service safe deposit box business?
Updated: Jun 29
With the development of digital payment and the awareness of consumer service, people are redefining the banking industry. In the future, the banking industry should also focus on digital technology and service innovation to improve the customer experience!
Consumer demand for digitization and services continues to increase, and this trend is changing the relationship between banks and customers. Although the dropbox is an offline business, it can be used at any time, just like online business. Is becoming a consumer demand.
Although the safe deposit box business is not a key business of the bank, in recent years, the self-service safe deposit box market has continued to grow at a double-digit rate every year!
Provide a safe storage environment for valuables, 24 hours a day, banks need to solve these 2 problems
Self-service safe deposit box to improve the convenience of customers, reduce bank operating costs, improve service quality, increase profitability, and enhance the image of the bank! Therefore, the self-service safe deposit box business is being watched by more banks!
Banks below should consider the benefits of adding a self-service safe deposit box service:
1. Increase customer experience
Enhance the modern image of the bank by offering innovative services that are different from those of competitors, leaving old customers and attracting new customers
Banks can use a self-service safe deposit box as a value-added service to provide high-end customers with 24/7 access to valuables for free.
Through this service, banks can collect data on customer behavior, analyze data, and provide customers with more personalized services.
2. Increase profit growth point
Available 24 hours a day, service time increases, so banks can charge higher rental fees than ordinary safe deposit boxes, increase profits